What is the problem, wish or change?
Currently, when a product has been added to (and later on removed from) a quote, it cannot be deleted anymore. Customer is requesting the ability to delete a product that has already been removed from a quote.
Who or what is impacted?
Any customer who manages their product catalog actively — particularly those who regularly add products to quotes for testing, pricing exploration, or one-off deals, and later remove them. It also impacts catalog hygiene workflows: account admins or CS-responsible users who want to keep the product list clean and free of outdated or obsolete items.
Why does this matter now?
Over time, a catalog accumulates "ghost" products — items that were added, used on a quote, removed from it, but can never be deleted. This creates clutter in the product catalog, confusion during quoting (especially if a product has a similar name to an active one), and undermines trust in the catalog as a source of truth.
What does “done” look like?
A product that has been added to a quote and subsequently removed from that quote can be deleted from the product catalog without errors or restrictions.
The deletion either removes the product's historical reference from the quote gracefully (e.g., shown as a deleted/archived line item) or the system confirms the product is no longer actively referenced before allowing deletion.
No broken quote records, sync errors, or UI anomalies result from the deletion.
Ideally, if the product is still referenced on active quotes, deletion is blocked with a clear error message explaining why — so the restriction is intentional and contextual.
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New
Feature Request
[CMP]_Quotes
11 months ago
Get notified by email when there are changes.
New
Feature Request
[CMP]_Quotes
11 months ago
Get notified by email when there are changes.